If you are here you probably already have been trying IT provided by “your friend” or by random guys you find in newspapers or advertising IT support websites and you figure it out that not always works.

You need IT Support but the truth is that you need someone who you can trust and who can commit to learn and maintain your IT system. We are providing IT support to local businesses located in SE Melbourne. If you never used our services don’t wait any longer, pick up the phone and give us a call, we are here to help you!

It is Best Practice to use a company like ARKNET to look after your infrastructure instead keep changing IT Technicians every time you have a problem.

$180 /mnth

Business IT Support Micro

  • Unlimited Phone support
  • Unlimited Remote support
  • Unlimited Ticket support
  • Onsite support available
  • 1 Server / NAS
  • Unlimited Cloud Data backup
  • 1 Office
  • Service available in Melbourne SE

PURCHASE

$270 /mnth

Business IT Support Standard

  • Unlimited Phone support
  • Unlimited Remote support
  • Unlimited Ticket support
  • Onsite support available
  • 2 Server / NAS
  • Unlimited Cloud Data backup
  • 1 Office
  • Service available in Melbourne SE

PURCHASE

$450 /mnth

Business IT Support Professional

  • Unlimited Phone support
  • Unlimited Remote support
  • Unlimited Ticket support
  • Onsite support available
  • 3 Server / NAS
  • Unlimited Cloud Data backup
  • 1 Office
  • Service available in Melbourne SE

PURCHASE

Unlimited Phone, Remote and Ticketing support

We do not charge a fee/hour when you require support, instead, we do spend time with you as the client until we resolve your IT problems.

 

Onsite support available

Not everything can be fixed by remote support, and when remote support is not suitable to fix a problem. we do offer onsite support at an additional cost. We do come to your premises and fix whatever IT problems your business might have.

 

Business Data Backup

All your data is backed up in the Cloud, and in case of theft, fire or damage to the servers you can have immediate access to your Business Data giving you business continuity.
Each package comes with Unlimited Data Backup!

Included Services

Helpdesk or end-user support
Business Continuity and server redundancy
Malware protection and firewall setup
Software installation
Remote Support
Scheduled Server and Network Maintenance
Best effort Response Time Guaranteed
ProActive Monitoring of Server(s)
Backup Monitoring
Restart Server after Critical Updates
Server Installations and Migrations

Aditional Services

Computer repair and diagnostic services
Server repair and diagnostic services
Network and Data room design and setup
Technology Recommendations/Budget
Firewall, Switch(es), Router support

Looking for Cloud Server Packages in Australia?

If you are looking to host your server with us in the cloud, check out our new Cloud server packages.
Cloud Server management included!

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